Programme Details
Customer Service Mastery: From Basics to Key Accounts Specialization
By Edraak
About the programme
This specialization presents a comprehensive approach to mastering customer service excellence, consisting of three interconnected courses that equip participants with comprehensive skills and strategies to excel in customer service, enhance lasting impressions, and drive success.
It is designed for individuals aiming to master the art of customer engagement by combining foundational skills, advanced management techniques, and strategic customer experience planning. Participants learn how to effectively resolve issues, while also acquiring essential leadership skills required for key account managers to build and manage teams, guide them towards achieving objectives, and assess team performance, defining key performance indicators.